Refund and Returns

At Tess Fixes, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer the following return and refund policy.

1. Return Process
If you wish to return a product, please contact our customer support team within 7 days of receiving your order. To initiate a return, please email us with the order number and details of the item you wish to return. Our support team will guide you through the return process.

2. Product Condition
Returned items must be in their original condition, unused, and in the original packaging. The product should be free of any damage or signs of wear.

3. Refund Method
Refunds will be issued in the form of cash to the recipient’s account within 7-10 business days after we receive the returned product. Please note that the refund will not include the delivery fee.

4. Non-Refundable Items
Items that have been used, opened, or are damaged will not be accepted for a return or refund. Please ensure that the product is in its original, unused condition before returning it.

5. Return Shipping Costs
Customers are responsible for the return shipping costs unless the product is defective or the wrong item was delivered. In such cases, we will cover the return shipping fees.

6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return, exchange, or refund based on your preference.

For assistance with returns or refunds, please contact our customer support team at [email protected].